Client Services manager

Diane Williams Mobile 0439 857 199

Diane has many years experience in customer care and has a proven track record of increasing customer satisfaction. By focusing on what issues really effect each client Diane is able to set in place a strategy for correcting any problem which may arise.

Diane has also spent a considerable part of her career in events co-ordination and plays a significant role in organising the Contact User Conference each year.

Office Assistant

Jemi is responsible for:

Reception (including Front Gate Greetings and Courier Authentication), Head Office Security, Office Moral, Team Member Fitness Program, Pest Control and Lunch Room Left Over Removal.

Jemi joined the team as a junior in 2003 and has progressed rapidly to the senior position of “Top Dog”. In her role as Head of Security she often needs to go undercover and act as if she is asleep on the job to catch the unwary.

She has proven her German Shorthaired Pointer pedigree on many occasions by flushing out seemingly lost items from the toy cupboard.

Junior Analyst

Max arrived at CMA on the 7th April 2005 – he is responsible for the Acoustic Lab and will initially work on ensuring the noise generator is fully functional. His dual role as milk monitor will take up much of his time for the first few months.

He will be a huge asset assisting with the Sydney Water Contract (in particular his knowledge of all things related to sewerage production and distribution.)

Max is fitting in well and has already completed a thorough overhaul of the routine office schedule – he is looking forward to working closely with the Office Assistant.